Past Year Question (2009-2011) Chapter 3: Enterprise Resource Planning

APRIL 2009

PART A

Question 5

ERP allows employees to make decisions by viewing enterprise wide information on all business operations – TRUE

Question 20

One of the primary reasons for ERPs explosive growth is that an ERP system is a logical solution to the many incompatible applications found in business today – TRUE

PART B

Question 8

 Which of the following is not an example of information system metrics?

    A. Baseline metrics.

    B. Business Process Reengineering (BPR) metrics.

    C. Customer Relationship Management (CRM) metrics.

    D. Enterprise Resource Planning (ERP) metrics.

Answer: A. Baseline metrics

Question 20

What is at the heart of any ERP system?

      A. Information.

      B. Employees.

      C. Customers.

      D. Database.

Answer: D. Database

OCTOBER 2009

PART A

 Question 17

 When a user enters or updates information in one Enterprise Resource Planning

(ERP) module, it is immediately and automatically updated throughout the entire system - FALSE

PART B

Question 3

Which of the following metrics help managers measure and manage strategic initiatives?

A.   Web site metrics

B. Web site metrics, SCM metrics, Supply Chain Relationship (SCR) metrics, and

    Reengineering Business Process (RBP) metrics

C. Web site metrics, SCM metrics, CRM metrics, Business Process Reengineering

     (BPR) metrics and ERP metrics

D. Web site metrics, SCM metrics, balanced scorecard metrics

Answer: C. Web site metrics, SCM metrics, CRM metrics, Business Process Reengineering (BPR) metrics and ERP metrics

PART C

Question 4 (a)

Explain the four (4) things that a system must do to qualify as a true ERP solution

Answer:
The four things that a system must do to qualify as a true ERP solution is eliminating the problem of synchronizing changes between multiple systems such as consolidation of finance, marketing and sales, human resource and manufacturing. Other than that, permit control of business processes that cross the functional boundaries. Besides, enabled standard product naming convention and reduce the risk of loss sensitive data by consolidating multiple permissions and security models into a single structure.

APRIL 2010

PART A

Question 14

When a user enters or updates information in one Enterprise Resource Planning (ERP) module, it is immediately and automatically updated throughout the entire system - TRUE

Question 18

Supply Chain Management (SCM), CRM and ERP are all extended ERP components - TRUE

PART B

Question 14
What is at the heart of any ERP system?

A. Information

B. Employees

C. Customers

D. Database

Answer: D. Database

Question 18
Which of the following is not an associated ERP cost?

A. Customization

B. Integration and testing

C. Reduce inventory

D. Data conversion

Answer: C. Reduce inventory

PART C

Question 3(b)
Describe the primary users and primary business benefits of Enterprise Resource Planning (ERP) applications.

Answer:
The Primary users Integrated of ERP is computer-based application use to manage internal and external resources. It facilitates the flow of information between the business function inside the boundaries of organization. It also builds on a centralized database and normally utilizing into a uniform plate form.

Meanwhile, primary business benefits of ERP are to eliminate the problem of synchronizing between multiple systems. Besides, reduce the risk of loss of sensitive data by consolidating multiple permissions and security models into single structure and shorten production lead time and delivery time.

OCTOBER 2010

PART A

Question 18

To qualify as an Enterprise Resource Planning (ERP) system it must be flexible, modular and open, comprehensive, and beyond the company - TRUE

APRIL 2011

PART A

Question 16

Enterprise Resource Planning (ERP) enables employees across organization to isolate the information within specific departments - FALSE

SEPTEMBER 2011

PART A

Question 5
Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system -TRUE

PART C

Question 3 (b)
Enterprise resource planning (ERP) integrate various organization processes. Describe four (4) characteristic of ERP.

Answer:

First of four characteristic of ERP is, the systems connect the necessary software in order for accurate forecasting to be done. This allows inventory levels to be kept at maximum efficiency and the company to be profitable. Secondly, eliminates the problem of synchronizing changes multiple system - consolidating of finance, marketing and sales, human resources and manufacturing applications. Third, integration among different functional areas to ensure proper communication, productivity and efficiency. Fourth, reduce the risk lost of sensitive data by consolidating multiple permissions and security models into a single structure.